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Reda
@ahmadreda96
Level 1
Solution Architect, Business Operations Manager, Zendesk Premier Partner
Egipto
Árabe, Inglés
Sobre mí
I help growing teams set up, optimize, and automate Zendesk so support runs faster, cleaner, and easier to manage. I specialize in Zendesk Support, Suite, WFM, QA, Help Center, SLAs, triggers, automations, macros, WhatsApp/email/social integrations, reporting, and agent workflows. With 6+ years in software solutions and business operations, at big enterprises like Huawei and TPAY Mobile, I combine technical implementation with real support-ops strategy to build a practical system that fits your business.
Habilidades
Reda
USD 35/hora
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Soporte y IT
I will setup or optimize your zendesk
Desarrollo de chatbots de IA
I will consult with zendesk or freshdesk or intercom implementation
¿Quieres trabajar por horas?
Dile a Reda qué necesitas.
USD 35
/
horaExperiencia laboral
Software Operations Regional Manager
Huawei • Tiempo completo
Aug 2022 - Dec 2025 • 3 yrs 4 mos
Managing Africa mobile money projects growth
28 Reseñas
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1-5 de 28 reseñas
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allcam
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Reda is very knowledgable and helpful. Our migration to Zendesk went very smooth and we wouldn't have been able to do it without him. He works very fast and replies quickly, so the overall experience was great.
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apierion_mc
Estados Unidos
Reda was easy to work with and knowledgeable about ZenDesk and helped us build our first form.
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ecomdaniel0
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just_lukaaa
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Alemania
Second time I worked with him. I can only say its GREAT to work with him!
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