v
valeriarb

Valeria B.

@valeriarb
5.0(4)

Customer service manager for online sellers

Italia
Inglés, Francés, Italiano
Parte de la información aparece en idioma inglés.
Sobre mí
I help online sellers with the customer messages that cost money when they go wrong: chargebacks, refund requests and complaints. I can write the reply to one difficult case, or take over your customer service part time. Behind this: 10 years of technical support for Acer in France, 5 years of ecommerce support on Amazon, and customer care for a managed WordPress company and an online education programme. My replies are short and built on facts you can prove, and I'll tell you when something isn't working. I work in English, French and Italian.... Lee más

Habilidades

v
valeriarb
Valeria B.
desconectado • 

Revisa mis servicios

Éxito del cliente
I will manage your ecommerce customer service and support
5.0(4)
DeUSD 200 / proyectoMás información
Gestión de tiendas de E-commerce
I will write your chargeback responses for amazon and other platforms
DeUSD 50 / proyectoMás información

Experiencia laboral

Customer Care Manager

Company • Trabajador autónomo

Mar 2021 - Present • 5 yrs 8 mos

5 years with a managed WordPress company: tickets, then quality reviews with a 10-point scorecard, coaching the technicians and escalations. An online education programme: renewals, payment reminders and difficult cases

Ecommerce customer Support

Ecommerce • Freelance

Jun 2020 - Dec 2025 • 5 yrs 6 mos

Customer support for an ecommerce seller on Amazon Europe: returns, refunds and chargebacks. Most chargebacks went our way, some didn't.

Acer

Technical Support

Acer • Tiempo completo

Oct 2008 - Nov 2018 • 10 yrs 1 mo

First line and back office. Acer, France, 10 years. Phone technical support for Acer customers in France.

4 Reseñas
5.0

(4)
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Desglose de calificaciones
  • Nivel de comunicación del Freelancer
    5
  • Recomendar a un amigo
    5
  • Servicio según lo descrito
    5
1-4 de 4 reseñas
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    F
    image-docs

    francescapan

    IT

    Italia

    Colaboración continua
    5

    Valeria è veloce e precisa, lavorerò certamente ancora con lei

    USD 50-USD 100

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    Útil?
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    francescapan

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    Colaboración continua
    5

    Very kind and professional, for sure we will work together again

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    goldwebuk

    ES

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    Colaboración continua
    5

    Very satishfied. The best of Fiver.

    USD 50

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    nigeldsmith76

    IT

    Italia

    5

    Valeria did all i asked for. will use again if required

    USD 50

    $

    gig

    Éxito del cliente

    Útil?
    Sí
    No