Shefali T

Assistant Data Entry Operator

Electricity Department, Government of Goa • Tiempo completo

May 2016 - Jan 2021 • 4 yrs 8 mos

● Managed end-to-end data operations across Residential, Commercial, and technical sections, processing 100+ monthly consumer billing files per cycle and preparing error-free monthly payroll bills for Assistant Engineers, managing 1,000+ entries monthly with 99%+ accuracy rate supporting revenue collection for 5,000+ customers annually. ● Processed 50-80 technical service requests monthly including new connections, change of address applications, load increase requests and service modifications, ensuring accurate documentation and timely processing within department SLAs (Service Level Agreement). ● Reduced data inconsistencies by 40% through systematic verification and correction protocols across billing and technical files, preventing billing disputes, service delays, and improving customer satisfaction scores. ● Streamlined back-office workflows by organizing documentation systems for billing, technical files, and financial records, contributing to 15% faster processing times and enabling timely monthly billing cycles

Cashier cum Clerk| Pirna Urban Co-op. Society| Goa| Dec.2001 –Dec.2002.

Pirna Urban Co-op. Society| Goa • Tiempo completo

Dec 2001 - Dec 2002 • 1 yr

● Managed daily cash transactions averaging ₹50,000-₹75,000, processing 30-50 transactions daily with 100% accuracy in cash balancing and zero discrepancies ● Maintained error-free financial records for 500+ member accounts, ensuring compliance with cooperative banking regulations and internal audit requirements ● Organized and updated account registers and ledgers for 12 months ofoperations, supporting seamless quarterly audits with zero findings. ● Improved administrative workflow efficiency by 20% through systematic filing and documentation practices, reducing document retrieval time from 15 to 5 minutes.

Computer Operator Cum Office Assistants

HLL Distributors | Goa | Dec.1998 – Dec. 2001 • Tiempo completo

Nov 1998 - Dec 2001 • 3 yrs 1 mo

● Processed 50-100 daily sales invoices across 10+ sales representatives, ensuring 100% on-time order fulfillment for next-day delivery to 200+ retail outlets ● Achieved 99% billing accuracy while managing high-volume data entry of product codes, quantities, and pricing for 200+ product codes, reducing returns and billing disputes by 30% ● Met critical daily processing deadlines 100% of the time over 3 years, coordinating between sales, billing, and logistics teams to maintain uninterrupted product flow to 200+ retailers ● Generated daily, weekly, and monthly sales reports that supported management decision-making