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Robin A
@robinangie
Inbox Management, Customer Support Specialist
México
Inglés, Español
Sobre mí
Hi, I'm Robin. I help businesses in two ways: keeping their customers happy through bilingual support (Spanish & Spanish), and keeping their data clean and organized — from CRM lists to sales files and survey exports. I work with Excel, Google Sheets and Python. Fast delivery, clear communication.
Habilidades
Robin A
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Mensajes y correos electrónicos
I will be your bilingual customer support and inbox manager
Limpieza de datos
I will clean and format your excel or google sheets
Porfolio
Experiencia laboral
Airbnb Co-Host | Short-Term Rental Manager
Airbnb • Tiempo parcial
Aug 2022 - Present • 3 yrs 9 mos
Guest Communication: Prompt, professional, and empathetic 24/7 support. I maintain a high response rate to boost listing visibility. Booking Management: Managing calendars, vetting potential guests, and handling instant books or manual inquiries. Problem Solving: Quick resolution of on-site issues, maintenance coordination, and conflict mediation. Listing Optimization: Crafting compelling descriptions and advising on pricing strategies to increase occupancy rates. Platform Mastery: Expert-level knowledge of Airbnb, VRBO, and channel management tools.
Professional Voice Talent | Commercials, E-learning & Narrations
Voice Talent Online • Trabajador autónomo
Jan 2017 - May 2022 • 5 yrs 4 mos
E-Learning & Tutorials: Clear, articulate narration for educational content. IVR & Phone Systems: Professional greetings and on-hold messages for businesses (perfect for Property Management agencies!). Character Work & Narration: Expressive storytelling for audiobooks or creative projects.
