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Francis A
@palmagolden
FAQ, Knowledge Base and Help Center Specialist
Reino Unido
Inglés
Sobre mí
I write high-converting FAQ pages, knowledge base articles, and help center guides that deflect tickets. Beyond writing, I also save you the technical headache of publishing your content. I am fully experienced in setting up, structuring, and formatting documentation directly inside your software backend.
Platforms I write and set up content for:
• Help Desks: Zendesk, Freshdesk, Intercom, Help Scout
• Web & E-com: Shopify, WordPress, Wix, Notion
Whether you need text written or a full system setup, I’ve got you covered. Message me to get started!
Habilidades
Francis A
desconectado •
Tiempo medio de respuesta: 2 horas
Revisa mis servicios
Escritura técnica
I will write your faq, build zendesk knowledge base
Escritura técnica
I will write knowledge base articles, faqs, and sops
Experiencia laboral
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Customer Success Operations and Documentation Specialist
Fiverr • Freelance
May 2018 - Present • 8 yrs 3 mos
Architected and managed end-to-end Knowledge Base infrastructure for expanding SaaS and digital platforms. Structured interactive user navigation, tags, and category hierarchies directly inside Zendesk Guide and Freshdesk backends. Designed annotated technical workflows and step-by-step troubleshooting articles that directly reduced support ticket volume and streamlined customer self-service.
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