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Abdul Manan
@manans_design
Level 2
Reliable and Scalable Customer Support for Fast Growing eCommerce Stores
Pakistán
Inglés
Sobre mí
Hi, I'm Manan, a Customer Support Manager & Operations Expert with 9 years of experience helping Shopify, DTC, and e-commerce brands deliver exceptional customer support. My team and I specialize in providing reliable, scalable support that improves customer satisfaction and strengthens the brand. Services I offer include Email Support, Live Chat, (Meta) Social Media reply management, and CRM Management (Gorgias, Zendesk, Freshdesk, and more). Every project is personally managed by me and supported by a dedicated professional team to scale Support up, ensuring your customers always feel heard.
Habilidades
Abdul Manan
USD 7/hora
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Atención al Cliente
I will be your reliable customer service representative and customer support agent
Atención al Cliente
I will handle shopify customer service, refunds, and email support
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Dile a Abdul Manan qué necesitas.
USD 7
/
horaPorfolio
Experiencia laboral
Customer Support Specialist
PLS • Trabajador autónomo
Mar 2022 - Present • 4 yrs 5 mos
At PLS, we handle operational and customer support for E-commerce stores, healthcare startups, SaaS software, and tech businesses. I'm Manan with 8 years of experience leading a team of professional customer support agents who can handle large and complex projects with efficiency. I lead every project with a dedicated team and backup for reliable and scalable 24/7 support so that your customers always feel heard.
Customer Support Lead
Jackle • Tiempo completo
Feb 2020 - Jan 2023 • 2 yrs 11 mos
At Jackle, I handled a team of customer support agents and managed their availability and shift schedules to ensure smooth customer support operations. As a Customer Support Lead, I supervised the team and ensured inquiries were handled efficiently and professionally.
Customer Support Agent
Zawiya • Tiempo completo
Feb 2018 - Feb 2020 • 2 yrs
At Zawiya, I manage customer support for a fashion apparel brand serving the U.S. market, assisting customers with inquiries, orders, and returns while ensuring reliable support so every customer feels heard and valued.
290 Reseñas
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