Mendi

Customer Support Specialist

Plantology • Freelance

Jul 2024 - Present • 2 yrs 2 mos

Worked as a Customer Support Specialist for Plantology, a trusted plant and gardening brand. Managed customer inquiries, order updates, cancellations, refunds, product-related questions, and after-sales support, while handling customer complaints and resolving issues professionally. I also assisted with writing and updating blog content related to plants and gardening, supporting the brand’s online presence and customer engagement.

Customer Service Support & E- Commerce Manager

Elegance Fashion • Freelance

May 2025 - Jul 2026 • 1 yr 2 mos

Worked as a Freelance E-commerce Store Manager & Customer Support Specialist at Elegance Fashion, managing major store operations including China sourcing, product listings, order management, customer support, refunds, partial refunds, and chargebacks. Handled customer complaints and escalations professionally, including angry and dissatisfied customers, while resolving issues efficiently and maintaining a positive customer experience.

Virtual Assistance & Customer Service Support

GRERIVIAN LLC • Freelance

Apr 2024 - Oct 2025 • 1 yr 6 mos

Worked as a Virtual Assistant & Customer Service Support Specialist for Grerivian, a beauty and skincare brand. Assisted with daily online operations, customer inquiries, order updates, product-related questions, and after-sales support. Communicated with customers professionally, resolved issues and complaints, and helped ensure a smooth and positive customer experience.