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Daley B
@daleytheva
Business Virtual Assistant
Países Bajos
Inglés
Sobre mí
Hello! My name is Daley and I'm an Operations Specialist based out of the Netherlands.
I have 10 years of experience with customer service and business operations, along with 6 years of experience in usability testing for apps and websites.
With a love for organizing and curating smooth guest experiences, I approach my work with the expectation that I foresee and solve as many challenges as possible before they become a problem and that clear communication and professionalism are non-negotiable.
If you are looking for reliable, level-headed support for your business or projects message me!
Habilidades
Daley B
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Pruebas de usuario
I will test your app for bugs
Asistencia general
I will organize your google drive for small business owners
Experiencia laboral
Operations Specialist
Daley Blankenship VA • Freelance
Aug 2025 - Present • 9 mos
● Effectively manages time and task coordination, executing priorities and meeting deadlines with accuracy across varied responsibilities ● Supports clients in daily administrative and organizational tasks including email and calendar management, document handling, and workflow support ● Handles internal and external communications, data management, and document preparation and drafting with professionalism and discretion ● Demonstrates digital tool proficiency, adaptability, and versatile learning methods in order to support clients in a wide range of virtual technologies
Usability Testing
UserTesting • Freelance
Aug 2020 - Present • 5 yrs 9 mos
● Maintains an immaculate 5 star rating for length of tenure ● Evaluates software and web applications for usability, guest experience, and ICP targeting ● Provide honest, clear feedback over multiple channels detailing any errors, bugs, or relevant opinions ● Make suggestions for process improvement, visual adjustment, and enhanced efficiency ● Perform structured testing, targeting new features or designated items
Operations Manager
Atomic Hospitality • Tiempo completo
Aug 2022 - Jul 2025 • 2 yrs 11 mos
● Managed day-to-day operations, overseeing teams of 20+ employees across multiple functions ● Performed labor and profitability calculations using Excel, supporting informed business decisions ● Expertly handled supply and labor budgets, preventing overages while ensuring coverage ● Coordinated communications between departments to ensure seamless project execution ● Built schedules and operational plans in alignment with business needs
