c
cstommyn

Resimi

@cstommyn

Websites, transcription, translation and AI tasks, reliable EU team

Eslovaquia
Eslovaco, Checo, Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
Reliable EU-based duo delivering fast, professional work. I'm a Google-certified IT & customer support pro (ex-Google; Slovak/Czech/English) with 95%+ first-contact resolution and 98% SLA. My partner is a Bachelor's-qualified software developer (fluent Lithuanian) who built Resimi.xyz, a full SaaS platform with 8,000+ services, a REST API and 60+ languages. We handle websites & landing pages, IT support, transcription & translation (SK/CZ/LT/EN), AI prompt training & data labeling, and virtual assistance. Fast turnaround, clear communication, on-time delivery. Message us before ordering.... Lee más

Habilidades

c
cstommyn
Resimi
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Soporte técnico
I will set up the best cs2 settings, config and fps boost
DeUSD 15 / proyectoMás información
Soporte técnico
I will optimize your windows 10 or 11 pc for maximum performance
DeUSD 15 / proyectoMás información

Porfolio

Experiencia laboral

JTI

Customer Satisfaction

JTI • Tiempo completo

Apr 2026 - Present • 3 mos

Support in Slovak, Czech, and English for an international client portfolio within a high-volume BPO environment. Handled inbound contacts via phone, chat, and email, resolving customer inquiries with a focus on first-contact resolution and minimal escalation. Maintained performance against key KPIs including CSAT, AHT, and quality scores in a fast-paced, metric-driven team. Rapidly onboarded to client systems, processes, and product knowledge within a short ramp-up period.

Google

Customer Service Representative

Google • Tiempo completo

Nov 2025 - Mar 2026 • 4 mos

Provided multilingual customer and technical support for Google GTech products as part of Google Slovakia team. Managed inbound contacts across phone, chat, and email channels — consistently meeting CSAT, AHT, and adherence targets in a KPI-driven BPO environment. Applied technical troubleshooting skills (Google IT Support Certificate) to resolve account, access, and connectivity issues at first contact where possible. Operated multiple CRM and ticketing systems simultaneously while maintaining accuracy and response quality under high contact volume. Collaborated with team leads and QA to identify recurring issues and contribute to knowledge base improvements.