Abhishek
Business Automation Specialist Turning Manual Work into Automated Systems
Habilidades

Revisa mis servicios


Porfolio
Experiencia laboral
Co-founder
appnowa • Freelance
Dec 2022 - Present • 3 yrs 9 mos
As Co-founder, I lead workflow automation projects for service businesses, helping clients streamline operations, improve CRM processes, and reduce repetitive manual work through practical automation solutions. What I do: o Process Mapping: Analyze business processes and design efficient automated workflows. o Workflow Automation: Build solutions using Zapier, Make, Airtable, and CRM platforms. o Lead Management: Automate lead intake, routing, assignment, and follow-ups. o CRM Synchronization: Connect and synchronize customer data across business systems. o Testing & Troubleshooting: Test workflows, identify issues, and improve automation reliability. o Documentation & Training: Document processes and train clients to manage their automated systems.
Automation Specialist
Tax Goddess Business Services • Freelance
Jun 2020 - Apr 2024 • 3 yrs 10 mos
I Managed business operations and automation while leading the Customer Support function, improving team performance, client experience, and day-to-day processes. What I did: o Client Coordination: Managed customer communication, escalations, and resolution of client issues. o Process Management: Improved internal workflows and standardized processes for smoother operations. o Automation: Identified repetitive tasks and implemented automation to reduce manual work and improve efficiency. o Team Support: Served as Head of Department (HOD) for Customer Support, managing the team, workload, and performance. o Operations: Coordinated daily operations, monitored team activities, and worked with management to resolve operational challenges.
Business Operation Manager
Apex Virtual Team • Freelance
Dec 2018 - Dec 2022 • 4 yrs
I manage day-to-day business operations, team coordination, client relationships, and growth initiatives to ensure projects run smoothly and the business continues to expand. What I did: * Team Hiring: Recruit and coordinate team members based on business needs. * Onboarding: Manage employee onboarding, training, and process setup. * Business Expansion: Support new opportunities and develop operational processes. * Client Coordination: Manage client communication, requirements, and deliverables. * Operations: Coordinate teams, monitor workflows, and resolve operational issues.