a
ameliashiny

Themiya

@ameliashiny
5.0(6)

Genuinely delighted customers

Sri Lanka
Inglés, Cingalés
Parte de la información aparece en idioma inglés.
Sobre mí
Just to clarify, Amelia Shiny is my daughter’s name, in case there was any confusion between my name and my username. I started my career in 2014 in healthcare customer support and gained expertise in revenue cycle management. I later worked as a Customer Service Manager for U.S. healthcare sector clients, delivering high-quality support and leading service operations. While managing customer service, I created my Fiverr profile to offer my skills globally. Today, I provide full-time customer support and virtual assistance as a dedicated freelancer focused on reliable and efficient service.... Lee más

Habilidades

a
ameliashiny
Themiya
desconectado • 
Tiempo medio de respuesta: 4 horas

Revisa mis servicios

Atención al Cliente
I will manage your ecommerce stores customer support service
5.0(6)
DeUSD 5 / proyectoMás información
Asistencia general
I will be your reliable virtual assistant for your business
DeUSD 5 / proyectoMás información

Porfolio

Experiencia laboral

Senior Lead - Revenue Cycle Management Operations - USA

Collective RCM • Tiempo completo

Jun 2016 - Dec 2021 • 5 yrs 6 mos

Experienced in managing client relationships and team operations for medical billing and revenue cycle services. Skilled in handling client and carrier inquiries, ensuring timely follow-ups, and resolving complex claim or charge issues efficiently. Oversaw AR collections and denial management processes while maintaining high performance metrics, including 99% Clean Claim Rate (CCR) and 90+% AR accuracy. Developed and implemented SOPs, optimized workflows using online portals and tools like BCBS ERM, and trained team members on billing, appeals, and collections. Conducted induction programs for new hires and provided ongoing coaching to ensure client satisfaction and smooth service delivery.

6 Reseñas
5.0

(6)
(0)
(0)
(0)
(0)
Desglose de calificaciones
  • Nivel de comunicación del Freelancer
    5
  • Calidad de la entrega
    5
  • Valor de la entrega
    5
1-5 de 6 reseñas
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Más relevante
    T

    tharukawatta

    Cliente recurrente

    AU

    Australia

    5

    Working with him for a few months now and I do not need to send reminders or anything he just takes care of everything in my business. I can focus on my other stuff.

    Hasta USD50

    $

    1 día

    Tiempo

    gig

    Atención al Cliente

    Útil?
    Sí
    No
    T

    tharukawatta

    Cliente recurrente

    AU

    Australia

    5

    I wanted a detailed report and Themiya delivered it far better than I expected

    Hasta USD50

    $

    1 día

    Tiempo

    gig

    Atención al Cliente

    Útil?
    Sí
    No
    T

    tharukawatta

    Cliente recurrente

    AU

    Australia

    5

    Awesome work as always. Really satisfied

    Hasta USD50

    $

    1 día

    Tiempo

    gig

    Atención al Cliente

    Útil?
    Sí
    No
    T

    tharukawatta

    Cliente recurrente

    AU

    Australia

    5

    Perfect as always. I’m always impressed by the consistency and quality Themiya provides

    Hasta USD50

    $

    2 días

    Tiempo

    gig

    Atención al Cliente

    Útil?
    Sí
    No
    T

    tharukawatta

    Cliente recurrente

    AU

    Australia

    5

    Good service as always.

    Hasta USD50

    $

    1 día

    Tiempo

    gig

    Atención al Cliente

    Útil?
    Sí
    No