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Zineb B
@zineberrada
Senior ServiceNow Consultant
Marruecos
Francés, Árabe
Sobre mí
I am an autonomous and motivated Senior ServiceNow Consultant with extensive experience in the ServiceNow environment. I specialize in implementing IRM modules, Service Portals, and custom integrations to solve complex business challenges. I am eager to take on new challenges where I can apply my dynamism, rigor, and competitive spirit to drive organizational success.
Habilidades
Zineb B
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Desarrollo de CRM y ERP
I will provide expert servicenow consulting and development services
Experiencia laboral
Senior ServiceNow Consultant
KPMG • Tiempo completo
Aug 2025 - Present • 1 yr 3 mos
Implementation of the IRM module (Policy & Compliance, Risk Management, Audit Management) for banking sector clients. Configuration of risk management processes, controls, and policies. Design and configuration of Risk Assessment Methodologies (RAM) and Smart Assessments. Development of customized Workspaces using UI Builder and leading junior consultants on GRC best practices.
Capgemini
Tiempo completo • 4 yrs 5 mos
Senior ServiceNow Consultant
Apr 2025 - Aug 2025 • 4 mos
Worked on the Airbus Service Portal project. Managed topic segregation on Service Portal widgets and added custom fields with dynamic Reference Qualifiers via Script Includes. Handled visibility via UI Policies and Client Scripts. Managed data imports using Transform Maps and provided guidance to junior team members on portal configuration best practices.
ServiceNow Consultant
Mar 2021 - Apr 2025 • 4 yrs 1 mo
Conducted feasibility studies, impact analyses, and workload estimations for ServiceNow implementations. Responsible for writing test scenarios and managing deliveries across test, administration, and pre-production environments. Provided maintenance support (TMA) including log analysis and root cause identification for regressions.
