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Zeyad M
@zeyad_mamdouhh
Operations Assistant Manager
Egipto
Inglés, Árabe
Sobre mí
Operations and Trust & Safety professional with hands-on experience in content moderation and logistics management. Progressed from Content Moderation Agent to Tier 2 Escalation Supervisor on a major platform's account, reviewing 1,200-1,400 items daily with zero quality errors and earning recognition for a critical live-stream safety escalation. Later ran a 120-agent logistics account, rising to Operations Assistant Manager overseeing hiring, training, and cross-functional coordination. I treat every customer with respect, personalize each interaction, and always give clear next steps.
Habilidades
Zeyad M
desconectado •
Experiencia laboral
Teleperformance
Tiempo completo • 2 yrs 9 mos
Operations Assistant Manager
Nov 2025 - Present • 11 mos
Spearhead a major US-market logistics account with a headcount of 200 agents across two Lines of Business. Directly manage 10 supervisors, 5 Subject Matter Experts, and 1 admin, overseeing recruitment, onboarding, training, workforce management, quality, and compliance. Own the account hiring pipeline end to end and specialize in efficiency metrics, CSAT performance, and strategic scheduling.
Operations Supervisor
Jul 2024 - Nov 2025 • 1 yr 4 mos
Led a team of 20 agents in logistics and content moderation operations. Drove KPI performance through active management of adherence, absenteeism, and attrition. Oversaw floor operations, ensuring strict compliance with Code of Conduct, GECSP, and security policies to maintain operational standards and client requirements.
Subject Matter Expert
Jan 2024 - Jul 2024 • 6 mos
Established best practices for knowledge sharing and continuous learning within the team. Provided expert guidance on critical projects and strategic initiatives while mentoring junior team members to support their professional growth and enhance overall team technical capabilities.
