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Zaza
@zazanihongo
Desktop Support Technician Windows , macOS , Linux
Egipto
Inglés, Árabe
Sobre mí
I’m a Technical Support Specialist with over 7 years of experience supporting Apple and Windows devices for individuals and businesses.
I specialize in macOS, iOS, and Windows systems, providing accurate diagnostics, clean solutions, and clear guidance. I’ve worked in professional environments including Apple related support and IBM, which means I focus on reliability, precision, and user experience not just quick fixes.
What I offer is simple and effective:
• Troubleshooting and resolving software and system issues
• Hardware diagnostics and performance optimization
• Device setup, config
Habilidades
Zaza
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Soporte técnico
I will provide expert apple and windows technical support and troubleshooting
Experiencia laboral
Senior Technical Support
IBM • Tiempo completo
Aug 2022 - Present • 3 yrs 11 mos
I am an IT Support Specialist with over 7 years of experience providing technical support for hardware, software, and enterprise IT environments. I specialize in diagnosing and resolving technical issues related to laptops, desktops, Windows operating systems, peripherals, docking stations, networking, and end-user devices.
Technical Support
Best Buy • Tiempo completo
Apr 2018 - Aug 2022 • 4 yrs 4 mos
I worked as an Apple Technician at Best Buy, an Apple Authorized Service Provider, from April 2018 to 2022. During this time, I specialized in diagnosing, troubleshooting, and repairing Apple devices while providing technical support in accordance with Apple's service standards. I gained hands-on experience with iPhone, iPad, Mac, and other Apple products, performing hardware diagnostics, software troubleshooting, operating system installations, data migration, and customer support. I also handled device inspections, warranty service procedures, and repair verification to ensure high-quality service. I hold Apple certifications in iOS and macOS, which have strengthened my expertise in Apple's ecosystem, device diagnostics, and technical troubleshooting. This experience helped me develop strong analytical, problem-solving, and customer service skills while working in a fast-paced technical support environment.
