Zander W.

RF Technician @ Hobby Lobby

Jun 2025 - Jan 2026 • 7 mos

The RF Technician role involved maintaining and troubleshooting radio frequency (RF) equipment alongside standard IT workstation support. This role bridges specialized communication systems with daily office IT requirements, ensuring both RF communication systems and computer systems operate efficiently. Conducted daily warehouse walkthroughs to inspect, maintain, and ensure optimal performance of RF-enabled devices and assets, including handheld scanners, radios, and production-critical equipment. Executed work orders for repair and maintenance of Android-based scanning devices, radios, and warehouse technology, minimizing downtime and supporting continuous operations. Served as break/fix technician for production-impacting outages, rapidly diagnosing and resolving hardware and connectivity issues to maintain workflow efficiency. Maintained and monitored the radio repeater room, ensuring reliable communication coverage across the warehouse and supporting yard driver operations. Performed technical repairs including soldering circuitry, rebuilding rugged device cases, relabeling equipment, and replacing components to extend asset lifecycle. Supported yard and warehouse communication systems by troubleshooting antennas, transmission lines, and signal distribution components to ensure uninterrupted RF coverage

Information Technology Support Specialist @ Cotality

Mar 2023 - May 2025 • 2 yrs 2 mos

In House : OKC IT Team Supported Office Technology, from executive employees to general help desk issues. hardware repair, server administration. Excellent customer support, and security best practices. Provided high-priority technical support for C-suite executives, ensuring seamless operation of hardware, software, and communication tools with proactive troubleshooting and discreet service delivery. Achieved a 95% ticket resolution rate by diagnosing and resolving complex hardware, software, and network issues across Windows, Microsoft 365, and collaboration platforms. Spearheaded end-to-end support for Teams events, managing logistics, AV setup, software configuration, and real-time troubleshooting to ensure flawless virtual and hybrid meetings. Streamlined onboarding and offboarding processes through precise IT asset management, maintaining accurate inventory records and deploying equipment for new hires with zero delays. Leveraged field service expertise to resolve on-site technical issues, including network configuration, device repairs, and secure home office setups for remote executives. Recognized with multiple Bravo Accommodation Awards for exceptional service and responsiveness, reflecting strong user satisfaction and peer recognition. Collaborated on long-term IT projects, contributing technical insights and user feedback to improve system reliability and support workflows.