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youssef_oulhaj

Youssef O

@youssef_oulhaj

Guest Experience Manager

Marruecos
Francés, Árabe, Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
I am a luxury hospitality professional with several years of experience in guest relations, team management, and VIP services. I am an expert in designing personalized customer journeys, multi-department operational optimization, e-reputation management, and SOP compliance, reporting directly to General Management.... Lee más

Habilidades

y
youssef_oulhaj
Youssef O
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Redacción de currículums
I will write a professional CV and cover letter in french english or arabic
DeUSD 10 / proyectoMás información
Traducción
I will translate your documents french english arabic professionally
DeUSD 10 / proyectoMás información

Experiencia laboral

Accor

Guest Experience Director

Accor • Tiempo completo

Mar 2023 - Present • 3 yrs 4 mos

Responsible for the full guest journey, e-reputation management, and SOP compliance across departments. Manage and respond to guest reviews on Google, Booking.com, and TripAdvisor in French, English, and Arabic. Produce monthly performance reports and lead quality meetings with cross-departmental teams. Previously acted as interim Front Office Manager at Fairmont Tazi Palace Tanger, overseeing front desk operations, team management, and VIP guest relations.