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Technical Support Specialist, Router and Wifi Expert, ISP Helpdesk
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Technical support specialist
Internet Archive • Tiempo completo
Nov 2023 - Present • 2 yrs 6 mos
Provided ISP customer support via phone and chat for broadband users. Resolved 40+ daily tickets for router setup, wifi troubleshooting, network outages, and connectivity issues. Used Zendesk for ticketing and TeamViewer for remote desktop support. Trained new agents on technical procedures.