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yonatanzahavi25
Customer Journey and Cognitive Accessibility Auditor
Israel
Ruso, Hebreo, Inglés
Sobre mí
I help businesses find where their digital customer journey becomes confusing, difficult, or unnecessarily demanding. I provide structured customer journey diagnostics and cognitive accessibility reviews informed by lived experience. I test real tasks such as navigating, choosing, booking, purchasing, and completing forms, then deliver a clear written report with evidence, priorities, and practical recommendations. Independent, 100% written service — no calls or implementation. Not a WCAG certification or legal compliance audit.
Habilidades
yonatanzahavi25
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Mapa de la trayectoria del cliente
I will review your customer journey for cognitive accessibility
Experiencia laboral
Digital Marketing & Analytics Specialist
Zahavi Digital • Trabajador autónomo
Dec 2013 - Present • 12 yrs 10 mos
Company Name | Years Planned and optimized paid and organic channels. Ran full funnel audits from traffic to deals, using GA4, GSC and CRM data. Built reports showing channel performance and leaks in the funnel.
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