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Yerson Guisman
@yerson2026
Customer Care Specialist
Colombia
Inglés, Español
Sobre mí
I am a Customer Experience Specialist with 4+ years of experience supporting global brands. I bring a strong background in writing, critical thinking, and psychology, enabling a deep understanding of customer needs. I am a reliable, detail-oriented professional focused on delivering empathetic, solution-driven service and high-quality brand experiences.
Habilidades
Yerson Guisman
desconectado •
Revisa mis servicios
Mensajes y correos electrónicos
I will do fast and accurate data entry and copy paste tasks
Experiencia laboral
Customer Care Specialist
Solvo Global Careers • Tiempo completo
Feb 2025 - Jul 2026 • 1 yr 5 mos
Customer Care Specialist | Solvo — 1.5 years Delivered customer support for international clients, including Nordstrom, Sephora, and FIFA World Cup back-office operations. Managed customer inquiries, resolved issues, and maintained professional communication. Adapted to different client procedures, service standards, and operational requirements. Supported efficient case handling, accurate data management, and positive customer experiences. Developed strong communication, problem-solving, and multitasking skills in a fast-paced environment.
Customer Support
Teleperformance • Tiempo completo
Mar 2022 - Aug 2023 • 1 yr 5 mos
Customer Service Representative | Teleperformance (TP) — eBay Managed Payments Assisted eBay customers with managed payments inquiries, transaction issues, refunds, and payment-related concerns. Investigated account and transaction discrepancies while following established policies and procedures. Provided clear, professional support and effective solutions to improve customer satisfaction. Handled sensitive financial information with confidentiality and attention to detail. Strengthened problem-solving, communication, and conflict-resolution skills in a fast-paced customer service environment.
