Yeferson B

@yeferson_bustos

Bilingual Customer Support Virtual Assistant Specialist

Colombia
Español, Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
I am a Bilingual Customer Support and Virtual Assistance Specialist with over two years of experience in technical support, customer retention, and sales. I have a proven track record of managing Salesforce CRM and resolving complex billing issues for international campaigns like T-Mobile, consistently maintaining high CSAT scores above 90%.... Lee más

Habilidades

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yeferson_bustos
Yeferson B
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Atención al Cliente
I will bilingual customer and billing support specialist
DeUSD 10 / proyectoMás información
Planificación y organización
I will be your appointment setter
DeUSD 10 / proyectoMás información

Porfolio

Experiencia laboral

ContactPoint_360

Customer Support (Energy advisor)

ContactPoint 360 • Tiempo completo

Dec 2023 - Jun 2026 • 2 yrs 6 mos

Customer Support & Advanced Support Representative with extensive experience resolving billing inquiries via phone, chat, and email. Specialized in explaining and breaking down energy bills to ensure customer understanding and satisfaction. Demonstrated strong problem-solving skills and fast progression from entry-level support to advanced tier support.