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yasodivy

Yasodha K

@yasodivy

Customer Service Associate

India
Inglés, Tamil
Parte de la información aparece en idioma inglés.
Sobre mí
I am a Customer Service Associate with over 6 years of experience at Amazon, dedicated to delivering exceptional customer service and maintaining high satisfaction levels. My expertise includes resolving customer inquiries and problems while ensuring positive experiences. I thrive in high-pressure environments.... Lee más

Habilidades

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yasodivy
Yasodha K
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Desarrollo de base de datos
I will develop enhance and optimize sql and plsql
DeUSD 10 / proyectoMás información

Experiencia laboral

Amazon

Customer Service Associate

Amazon

Sep 2018 - Apr 2025 • 6 yrs 7 mos

Customer Service Professional with over 6 years of experience at Amazon, specializing in handling customer inquiries, resolving issues, and ensuring positive customer experience. Expertise in resolving customer complaints and ensuring firstcontact resolution. Proficient in account management and updating customer records with accuracy. Knowledgeable in billing, payment support, and handling disputed claims. Developed complex SQL queries to retrieve and validate data across multiple databases for data verification processes. Built SQL scripts based on technical specifications and for bulk-fix activities to ensure customer profiles remained active and accurate. Performed backend validation for customer orders, refunds, cancellations, and payment issues using internal Oracle SQL-based tools. Applied DML operations (INSERT / UPDATE / DELETE) to correct internal system records in controlled environments following approval and governance workflows. Created reusable SQL scripts that improved investigation speed and enhanced overall team productivity. Conducted daily system health checks and reported anomalies such as unprocessed orders, pending payments, or delayed refunds. Provided L1/L2 production support, managed incident tickets, monitored system queues, and collaborated with engineering teams to resolve defects and system-level issues.