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yasmine_sav99

Yasmine C

@yasmine_sav99

Ecommerce Customer Support Specialist French and English

Arabia Saudita
Inglés, Francés, Árabe
Parte de la información aparece en idioma inglés.
Sobre mí
Hi! I'm Yasmine, a French and English Customer Support Specialist with over 4 years of experience in customer service, e-commerce, and team leadership. I help Shopify and online store owners manage customer emails, order tracking, refunds, returns, complaints, and after-sales support (SAV). As a former Airline Customer Service Team Leader with experience supporting European e-commerce brands, I bring professionalism, efficiency, and excellent communication skills. Available for long-term collaborations and monthly customer support management. Let's grow your business together!... Lee más

Habilidades

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yasmine_sav99
Yasmine C
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Tiempo medio de respuesta: 1 hora

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Atención al Cliente
I will provide customer service in french and english
DeUSD 45 / proyectoMás información

Porfolio

Experiencia laboral

Confidential

Ecommerce Customer Support Specialist

Confidential • Freelance

May 2022 - Present • 4 yrs 6 mos

Freelance E-commerce Customer Support Specialist providing professional French and English after-sales services (SAV) for multiple European online stores and Shopify businesses. My main responsibilities include: - Managing customer service inboxes and responding to customer inquiries professionally. - Handling order tracking, delayed shipments, lost parcels, and delivery disputes. - Processing refund requests, returns, cancellations, and customer complaints. - Communicating with suppliers, fulfillment partners, and shipping carriers to resolve delivery issues. - Managing chargebacks, disputes, and escalated customer cases. - Providing personalized customer support to improve customer satisfaction and retention. - Handling customer service operations across multiple e-commerce stores simultaneously. - Maintaining professional communication and efficient response times. I work independently with international e-commerce businesses, ensuring reliable customer support while allowing store owners to focus on sales, marketing, and business growth. Experienced with Shopify, email management, customer relationship management, and international e-commerce operations.