
Yashwanth
Customer Support, Email process Specialist
Habilidades

Revisa mis servicios


Experiencia laboral
Technical support Associate
BLACK BOOK • Tiempo completo
Feb 2025 - Mar 2026 • 1 yr 1 mo
Provide end-to-end technical and functional support to clients within the non-profit sector. (Email, chat and Phone support) Troubleshooting software and configuration issues, assisting clients with installation and setup, verifying domain specifications, and ensuring seamless implementation of their purchased solutions. collaborate closely with internal teams to raise and track defect requests, escalate technical issues, and ensure timely resolution in alignment with client requirements. Guided clients through product features and best practices to enhance their understanding and effective use of Raiser’s Edge and Raiser’s Edge NXT.
Customer Support Associate
Accenture • Tiempo completo
Nov 2023 - Oct 2024 • 11 mos
Answer customer queries related to network issues, Device Shipments, Plans and pricing, payments and storage issues associated with Google Fi services. Diagnose and troubleshoot technical problems remotely (via chat and email). Resolve technical problems, often providing step-by step instructions to customers to resolve their issues or escalate to higher level technicians if necessary. Maintain records of common issues and resolutions to help build knowledge bases and improve customer service.