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yash11nth

Yashwanth

@yash11nth

Customer Support, Email process Specialist

India
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
Customer support professional with 3+ years of experience in email processes and backend support for global clients. Worked with Accenture, Google & Blackbaud managing high-volume customer queries and maintaining high satisfaction scores. I specialize in email support, ticket management, and professional client communication. I am available for flexible remote work and committed to delivering quick turnaround and quality responses every single time."... Lee más

Habilidades

y
yash11nth
Yashwanth
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Mensajes y correos electrónicos
I will provide professional customer support and email handling for your business
Digitación de datos
I will provide accurate and fast data entry and copy paste services for your business

Experiencia laboral

BLACK_BOOK

Technical support Associate

BLACK BOOK • Tiempo completo

Feb 2025 - Mar 20261 yr 1 mo

Provide end-to-end technical and functional support to clients within the non-profit sector. (Email, chat and Phone support) Troubleshooting software and configuration issues, assisting clients with installation and setup, verifying domain specifications, and ensuring seamless implementation of their purchased solutions. collaborate closely with internal teams to raise and track defect requests, escalate technical issues, and ensure timely resolution in alignment with client requirements. Guided clients through product features and best practices to enhance their understanding and effective use of Raiser’s Edge and Raiser’s Edge NXT.

Accenture

Customer Support Associate

Accenture • Tiempo completo

Nov 2023 - Oct 202411 mos

Answer customer queries related to network issues, Device Shipments, Plans and pricing, payments and storage issues associated with Google Fi services. Diagnose and troubleshoot technical problems remotely (via chat and email). Resolve technical problems, often providing step-by step instructions to customers to resolve their issues or escalate to higher level technicians if necessary. Maintain records of common issues and resolutions to help build knowledge bases and improve customer service.