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Customer First Squad
IGT • Tiempo completo
Jul 2023 - Oct 2023 • 3 mos
- Managed disputes between buyers and sellers on the Tokopedia platform - Investigated cases and delivered fair, data-driven resolutions - Maintained trust and positive relationships between platform users
Customer Success Specialist
Teleperformance • Tiempo completo
Aug 2021 - Jun 2022 • 10 mos
- Supported customers via live chat - Built strong customer relationships by understanding needs and providing solutions - Resolved complaints efficiently to ensure a positive customer experience