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wanjerikariuki

Evelyn Wanjeri

@wanjerikariuki

Software Support Engineer , Customer Support and Ruby on Rails Developer

Kenia
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
I'm Evelyn, a Software Support Engineer and Ruby on Rails Developer with experience in technical support, software development, QA, and customer service. At Finplus, I troubleshoot application issues, handle client concerns, monitor systems, test software, and collaborate with developers to resolve bugs. Recognised as Support Engineer of the Year in 2023, I bring strong problem-solving skills, clear communication, and attention to detail. I can help with web application support, Rails development, bug fixing, API troubleshooting, website testing, SQL, and customer support. ... Lee más

Habilidades

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wanjerikariuki
Evelyn Wanjeri
desconectado • 

Revisa mis servicios

API e integraciones
I will develop, integrate, test and troubleshoot rest apis
DeUSD 25 / proyectoMás información

Experiencia laboral

Finplus_Group

Finplus Group

Tiempo completo • 6 yrs 1 mo

SOFTWARE SUPPORT ENGINEER

Oct 2024 - Present • 2 yrs 1 mo

Resolved technical issues for clients, enhancing software stability and contributing to a noticeable increase in customer satisfaction. Analyzed user feedback to identify software bugs, leading to targeted updates and marked improvements in usability. Worked closely with development teams to streamline support processes, fostering communication and reducing resolution times. Implemented a knowledge base system for client self-service, reducing support requests and empowering users with quick access to solutions. Provided empathetic customer service, ensuring clients felt heard and supported while guiding them through technical challenges. Enhanced software performance through systematic troubleshooting, achieving substantial improvements in client satisfaction and retention rates.

RUBY ON RAILS SOFTWARE DEVELOPER

Nov 2022 - Present • 4 yrs

Designed and implemented scalable Ruby on Rails applications, leading to improved system performance and user satisfaction. Developed RESTful APIs to enhance application functionality, fostering seamless integration with third-party services and expanding user engagement. Conducted thorough code reviews and debugging sessions, ensuring high-quality code and reducing production errors significantly. Spearheaded the integration of third-party APIs, broadening application capabilities and improving user interaction metrics. Performed in-depth code reviews and debugging, significantly reducing production errors and fostering a culture of quality assurance. Provided client IT support, collaborating with teams to troubleshoot and resolve issues, leading to improved client relationships and service delivery.