
Godfrey Kiragu
Microsoft 365 Expert, IT and System Admin Support , SharePoint
Habilidades

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USD 20
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horaExperiencia laboral
Proactive Microsoft 365 Admin Support
Gigsincorporation.com • Tiempo completo
Feb 2021 - Apr 2026 • 5 yrs 2 mos
• Delivered IT support via phone, email, and chat by troubleshooting connectivity problems, application errors, and security concerns related to Microsoft 365. • Diagnosed and resolved technical issues with a focus on network connectivity diagnostics and hardware/software troubleshooting, ensuring accurate documentation of support tickets. • Educated customers on Microsoft 365 best practices while simulating IT support workflows for real-world troubleshooting scenarios. • Guided customers through subscription upgrades and process evaluations, providing clear, step-by-step instructions and personalized recommendations. • Communicated updates on Microsoft 365 enhancements to improve technical readiness and support efficiency. • Maintained a detailed knowledge base of technical issues and solutions, contributing to continuous process optimization. • Collaborated with cross-functional teams to resolve complex technical challenges, ensuring clarity and technical accuracy in docu- mented resolutions.
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Ordenar por
mohamedbrn

Australia
savetimeksa

Arabia Saudita
I was completely impressed with his professionalism and customer service.
Respuesta del Freelancer

johnpender

Emiratos Árabes Unidos
Another truly stunning delivery. Every single delivery has been more and more perfect. Everything I requested was taken into consideration and a final result and hand over has totally blown everyones minds… If you are looking for a talented and professional seller, look no further! Thank you!!
martinzato

Canadá

ravindrapassi

India


