Vlad Sandu

IT System Engineer | Remote Services Specialist – EMEA Region

Jan 2024 - Present • 2 yrs 7 mos

– Since October 2025, transitioned to a Software Update & Upgrade Planning role, coordinating software lifecycle activities for syngo.via Digital & Automation solutions across the EMEA region. – Plan and coordinate software updates, upgrades and release deployments for syngo.via Digital & Automation solutions, ensuring successful implementation while minimizing customer downtime. – Configure, validate and maintain syngo.via software environments, including Windows Server infrastructure, databases and networking components. – Coordinate software patches and security updates to maintain compliance with Siemens Healthineers' IT standards and product lifecycle requirements. – Collaborate with R&D and product development teams to report software defects, validate fixes and contribute to continuous product improvement. – Support the integration of syngo.via solutions within existing healthcare IT environments, including DICOM/PACS workflows and hospital infrastructure. – Create and maintain technical documentation, deployment procedures and knowledge base articles to improve operational efficiency and knowledge sharing. – Provide remote technical support and technical guidance to customers and internal teams during software deployments, upgrades and critical situations. – Participate in an on-call rotation, providing timely remote assistance for business-critical customer environments.

Customer Services Engineer (Medical Engineer)

Sep 2019 - Dec 2024 • 5 yrs 3 mos

– Corrective/preventive maintenance, installations, spare-part replacements, and software/hardware upgrades for ultrasound systems, including electrical safety tests per IEC 62353. – Supported colleagues on other imaging modalities (CT, MR, mammography, digital radiography). – Since January 2021: responsible for implementation, installation, and network/DICOM configuration of post-processing systems within the Digital Health and Automation portfolio. – Maintained professional relationships with all stakeholders and complied with radioprotection and workplace safety regulations.