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vijay_kaithwas

Vijay Kaithwas

@vijay_kaithwas

Operations Reporting and SOP Documentation Specialist

India
Inglés, Hindi
Parte de la información aparece en idioma inglés.
Sobre mí
Operations and business process professional with extensive experience in SOP documentation, process documentation, KPI reporting, operational dashboards, workflow improvement, and business reporting. I help businesses create clear, professional documentation, reporting systems, and operational processes that improve efficiency and consistency. Services include SOP creation, workflow mapping, KPI reporting, dashboard development, operational reporting, and process improvement. Focused on delivering accurate, business-ready solutions tailored to client needs.... Lee más

Habilidades

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vijay_kaithwas
Vijay Kaithwas
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Revisa mis servicios

Automatización y eficiencia comercial
I will create professional sops, process documentation , workflow procedures
DeUSD 15 / proyectoMás información
Automatización y eficiencia comercial
I will build professional excel KPI dashboards and automated reports
DeUSD 15 / proyectoMás información

Experiencia laboral

Freelancer.com

Senior Operations Manager

Freelancer.com • Tiempo completo

Apr 2005 - Oct 2023 • 18 yrs 6 mos

Led large-scale customer support and business operations teams across voice and chat channels. Managed KPI reporting, SLA performance, process documentation, workflow improvement, operational dashboards, compliance programs, and business process optimization. Created SOPs, reporting frameworks, performance tracking systems, and operational governance processes to improve visibility, efficiency, and business performance.