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Vidit U
@viditupd
Cold calling Appointment setting for US UK Canada and other countries
India
Inglés, Hindi
Sobre mí
Customer service and outbound calling professional with 20+ years of experience in BPO, lead generation, and client handling. I specialize in B2B cold calling, appointment setting, and customer communication for US, UK, and Canada markets.
I have worked across IT services, security, cleaning, and payment solutions. I focus on clear communication, professional call handling, and building trust to generate qualified leads and appointments.
Habilidades
Vidit U
desconectado •
Tiempo medio de respuesta: 4 horas
Revisa mis servicios
Éxito del cliente
I will do b2b cold calling and book qualified appointments
Atención al Cliente
I will provide professional customer support via chat, email and calls
Porfolio
Experiencia laboral
Quality Manager
Sky Rebate Travels Pvt Ltd • Tiempo completo
Aug 2023 - May 2024 • 9 mos
Conducted random and live call monitoring to assess customer handling, process adherence, call quality, and compliance. Provided one-to-one coaching and feedback to agents, handled customer and agent escalations, and worked with HR, Team Leaders, and Operations to improve quality and address recurring issues
WFM Analyst
Runwaylander Spot • Tiempo completo
Nov 2022 - Jun 2023 • 7 mos
Managed workforce scheduling, staffing requirements, and real-time operational support for customer service operations. Monitored team performance, attendance, productivity, and workload to maintain service levels and operational efficiency
Senior Coordinator
BAMKO • Tiempo completo
Mar 2022 - Aug 2022 • 5 mos
Coordinated with clients, vendors, and internal teams to manage order processing and fulfilment. Ensured timely operational execution, followed up on requirements, and supported smooth coordination across stakeholders.
