v
victorysync

Ahmed M

@victorysync
5.0(1)

Founder and CEO at Victory Sync

Estados Unidos
Inglés, Árabe
Parte de la información aparece en idioma inglés.
Sobre mí
Victory Sync LLC delivers 24/7 customer support, sales, and back-office outsourcing that cuts costs by up to 60% while boosting customer satisfaction. We combine skilled agents, AI-powered tools, and proven CX strategies to help U.S. businesses scale efficiently. From inbound/outbound calls to lead generation and CRM management, we provide seamless, results-driven service tailored to your industry.... Lee más

Habilidades

v
victorysync
Ahmed M
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Generación de leads
I will inbound and outbound call center support customer service and lead generation
5.0(1)
DeUSD 200 / proyectoMás información
Atención al Cliente
I will manage omnichannel customer support phone text email and chat
DeUSD 300 / proyectoMás información

Porfolio

Experiencia laboral

Founder/CEO

VictorySync LLC • Tiempo completo

Jan 2023 - Present • 3 yrs 4 mos

Oversee full-spectrum inbound and outbound call center operations, integrating AI-driven tools and CRM platforms to optimize customer experience and sales performance. Manage a blended 24/7 team delivering voice, email, and chat support for U.S.-based SMBs. Implemented intelligent call routing, real-time agent assist, and automated after-call summaries to improve first contact resolution by 27% and reduce average handle time by 18%. Key achievements: Deployed AI automation for appointment setting, lead qualification, and sentiment analysis. Managed multi-channel CRM integrations (Salesforce, HubSpot, Zoho) for seamless data flow. Led outreach campaigns averaging 500+ weekly cold emails and 100+ LinkedIn connections. Designed KPI dashboards for QA, SLA, and agent productivity tracking. Achieved 93% cost savings for clients compared to U.S. staffing while maintaining service quality scores above 90%.

1 Reseñas
5.0

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Desglose de calificaciones
  • Nivel de comunicación del Freelancer
    5
  • Calidad de la entrega
    5
  • Valor de la entrega
    5
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