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Restaurant Operations and Food App VA Customer Support
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Restaurant Operations and Customer Support Lead
RUBY • Tiempo completo
Jan 2024 - Dec 2025 • 1 yr 11 mos
Managed daily restaurant operations, inventory flows, and staff schedules to ensure high service standards. Handled online customer service, menu updates, order processing, and social media inquiries via POS systems (Sapo/Pos365) and messaging platforms. Utilized AI tools to draft fast, empathetic customer responses, resolving issues quickly and boosting overall guest satisfaction.