Usama Khan

Technical Writer and Community Manager

Konext.co • Tiempo completo

Sep 2025 - Present • 8 mos

>> Conduct forum research, writing, and publishing to improve search rankings >> Perform market research to identify content gaps and opportunities >> Submit reviews on trusted software listing platforms to enhance the company's reputation >> Write and publish blog posts and guest posts >> Manage forum engagement and community interactions across English and different language forums >> Automates the content operations workflow for the SaaS Product-based Discourse community for conversion and organic traffic driving. >> Manage day-to-day posting on major communities like Reddit and Quora >> Create and manage social media content and posting schedules.

SEO Content Writer

Hygger-Online • Tiempo parcial

Sep 2023 - Present • 2 yrs 8 mos

I have been working as their SEO Content writer - Written over 300 Blogs for them and helped them achieve 144k visitors a month.

Knowledgebase Architect & Technical Writer

G&H Automation • Tiempo completo

Aug 2023 - Present • 2 yrs 9 mos

Content Creation: Developing well-researched, accurate, and engaging content covering various aspects of the business including HubSpot, Products, Client Portals, Web Applications, Services, and solutions, or subject matter. This content ranges from FAQs, and troubleshooting guides, Payrolls to how-to articles. Information Organization: Structuring and organizing information logically and intuitively within the knowledge base. This involves categorizing content, creating hierarchies, and ensuring easy navigation for users seeking information. Research and Collaboration: Conduct thorough research to gather accurate data and collaborate with subject matter experts, customer support teams, and other stakeholders to ensure content accuracy and relevance. Content Maintenance and Updates: Regularly reviewing, updating, and improving existing content based on user feedback, new product features, or changes in policies to keep the knowledge base up to-date and relevant. User-Focused Approach: Tailoring content to meet the needs of the intended audience, ensuring clarity, simplicity, and usefulness of the information provided. Experiences: Curating Knowledgebase on Platforms including Guru, HelpScout, and HubSpot. Collaborate with developers and manager to align content with end-user and employee needs for their day to day activities.