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Fiverr Pro
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$
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Usamaa
@usama_munir0
Manager Customer Services
Pakistán
Inglés, Urdu, Punjabí, Alemán
Sobre mí
Hi, I’m Usama — a results-driven Customer Experience & Property Management expert with 8+ years of experience across E-commerce, Tech, Healthcare & Real Estate. I currently work as a Manager Customer Services, leading high-performing teams to deliver smooth operations, fast resolutions, and top-tier customer satisfaction. I also handle tenant communication, maintenance coordination, and daily property workflows. Reliable, professional, and quality-focused — let’s grow your business!
Habilidades
Usamaa
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Asistente virtual
I will do lead generation, web verification, data entry, sales task
Atención al Cliente
I will provide expert customer support services
Experiencia laboral
Manager Customer Services
Zameen.com
Dec 2025 - Present • 9 mos
As a Manager Customer Services, I oversee and manage end-to-end customer support operations to ensure excellent service quality, customer satisfaction, and smooth daily workflows. My role includes leading support teams, monitoring performance, handling escalations, and improving customer experience through structured processes and reporting. Key Responsibilities: Managing customer support operations (Email, Live Chat, Social Media, Calls) Leading and mentoring customer support teams Handling escalations, complaints, and complex cases Ensuring SLA compliance, response time, and resolution quality Creating SOPs, workflows, and support templates/macros Monitoring KPIs (CSAT, FRT, Resolution Time, Ticket Backlog) Coordinating with internal teams for issue resolution Providing daily/weekly performance reports and insights Improving customer journeys and implementing process enhancements I focus on delivering professional communication, fast resolutions, and a premium customer experience that helps businesses build trust and grow.
