
Melissa
Remote Administrative Support
Habilidades

Revisa mis servicios

Experiencia laboral
Owner
Pink Sky Sparkle • Trabajador autónomo
Jan 2024 - Present • 2 yrs 9 mos
• Founded and run an e-commerce boutique selling phone cases, apparel, and gifts to customers across North America and to international customers. • Respond to customer questions and order inquiries through Shopify Inbox, email, and social media. • Help customers with order issues, coordinate with suppliers and shippers, and make sure problems get resolved. • Keep track of orders, follow up with customers, and ensure they receive what they purchased. • Work with production partners to maintain product quality and meet delivery timelines. • Look for ways to improve the process so orders go smoothly and customers are happy.
Administrative Assistant
Smart • Tiempo completo
Jun 2011 - Apr 2025 • 13 yrs 10 mos
• Managed legal documents, deadlines, and client requests. • Drafted and proofread correspondence for clients and the Canadian Intellectual Property Office. • Recorded billable time, prepared invoices, and kept case files organized electronically. • Helped clients understand processes and requirements in plain language. • Trained and guided new administrative staff, as required.
Co-op Legal Administrative Assistant
Gowling WLG • Tiempo parcial
Jan 2011 - Apr 2011 • 3 mos
• Prepared and proofread legal documents and correspondence. • Filed trademark applications electronically with the Canadian Intellectual Property Office.