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Zoho Email Automation Expert
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Zoho Email Automation Customer Retention and Repeat Sales Specialist
Fiverr
Sep 2023 - Present • 2 yrs 11 mos
Worked with multiple Shopify and WooCommerce ecommerce brands to build advanced Zoho Campaigns and Zoho CRM automation systems focused on customer retention and repeat purchases. Designed abandoned cart recovery sequences, post-purchase email journeys, VIP customer segmentation, re-engagement campaigns, and behavior-triggered workflows that helped businesses recover lost customers and increase repeat sales. For a fashion ecommerce store, I rebuilt their entire customer journey automation using Zoho Campaigns and Zoho Flow, resulting in a 37% increase in repeat purchases within 90 days and a significant reduction in abandoned carts. I also created onboarding and upsell email systems for a skincare brand that improved customer engagement and boosted email open rates from 18% to 42%. Most projects were completed for ecommerce businesses, coaching brands, and subscription-based businesses looking to automate customer communication, increase retention, and maximize customer lifetime value.