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turjoy_007

Farhan A

@turjoy_007
Bangladesh
Inglés, Bengalí
Parte de la información aparece en idioma inglés.
Sobre mí
Hello! I am Farhan Ahmed, an IT Support Engineer and Computer Science graduate with hands-on ISP operations and technical help desk experience. I specialize in bridging the gap between non-technical end-users and complex technical infrastructure. What I bring to your team: Technical Help Desk & Customer Support: Remote issue resolution via email, chat. Network & ISP Troubleshooting: Expertise in PPPoE, VLAN, TCP/IP, router/WiFi setup, and ping/packet loss diagnosis. ... Lee más

Habilidades

t
turjoy_007
Farhan A
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Soporte técnico
I will remote IT support and troubleshoot computer network issues
DeUSD 15 / proyectoMás información

Experiencia laboral

Noakhali_SuperNet

Support Engineer

Noakhali SuperNet • Tiempo completo

Nov 2024 - Present • 1 yr 9 mos

Provided remote and on-site technical support for broadband customers, resolving internet connectivity, router, and CPE/ONU issues. Monitored network infrastructure (PON, OLT, main links) using PRTG Network Monitor, The Dude, and OLT Care. Diagnosed network faults using MikroTik, PPPoE, VLAN, Ping, Traceroute, and OTDR. Managed support requests through ISP billing and ticketing systems while coordinating with field teams for quick incident resolution.