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Emily Wilson
@trollably
Technical Support
Estados Unidos
Inglés
Sobre mí
With a vast experience spanning over eight years, I have had the privilege of working with numerous esteemed hosting companies. As such, I am well-equipped to offer my expertise in the development and optimization of your website, and would be delighted to assist you in achieving your goals.
Habilidades
Emily Wilson
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Copia de seguridad y migración
I will migrate your wordpress site
Experiencia laboral
Technical Support L2
WP Engine • Tiempo completo
May 2021 - Present • 5 yrs
As an L2 Support Technician at WP Engine, I leverage my expertise in WordPress to address a diverse range of issues via phone, chat, and tickets. With a background as an L1 Support Technician, I recently earned a promotion, enabling me to deepen my understanding of our server infrastructure. Proficient in the Linux command line, I employ bash scripting to automate tasks and troubleshoot effectively. Additionally, I contribute to content writing efforts and serve as a Subject Matter Expert on multisite configurations. Proactively tracking systemic issues, I collaborate with teams to implement lasting solutions, ensuring an exceptional support experience for WP Engine's clients.
Technical Support L2
HostGator • Tiempo completo
May 2016 - Aug 2019 • 3 yrs 3 mos
Consult, recommend, and enable the right online product and service strategies to help customers Tracked systemic and recurring trends in issues, noted issues and kept track of changing statuses in JIRA Worked as a point of escalation for lower tier technical support Assist in mentoring and discussing performance with junior tier administrators Consolidate notes on recurring issues from other team members and formatted for use in Confluence KB
