Tom Milley

AI Voice Agent Developer & Automation Specialist

Apr 2025 - Present • 1 yr 3 mos

As an AI Voice Agent Developer and Business Automation Specialist, I help businesses automate customer communication, lead management, appointment booking, and sales processes using advanced AI and workflow automation technologies. My focus is on building scalable systems that reduce manual work, improve response times, and increase customer conversion rates. I design and deploy AI Voice Agents, AI Receptionists, WhatsApp AI Chatbots, CRM Automations, and intelligent business workflows using platforms such as Vapi AI, Retell AI, GoHighLevel (GHL), n8n, Twilio, OpenAI, HubSpot, WhatsApp Cloud API, ActiveCampaign, Klaviyo, Brevo, and other leading automation tools. My expertise includes creating inbound and outbound AI calling systems that answer customer inquiries, qualify leads, schedule appointments, transfer calls, capture lead information, and provide 24/7 customer support. I also build missed-call text-back automations, lead nurturing sequences, CRM workflows, sales pipelines, email marketing automations, and customer reactivation campaigns that help businesses generate more revenue while reducing operational costs. In addition, I develop WhatsApp AI Chatbots for customer service, lead generation, order management, appointment scheduling, and sales support. These systems integrate seamlessly with CRM platforms, calendars, payment systems, databases, and third-party applications to create a fully automated customer journey. I have worked with businesses across industries including real estate, healthcare, dental clinics, law firms, insurance agencies, mortgage companies, home service providers, consultants, coaches, e-commerce brands, and local businesses. My goal is always to deliver reliable, scalable, and results-driven automation solutions that improve customer experience, increase efficiency, and support business growth. AI Voice Agent, Vapi AI, Retell AI, GoHighLevel, n8n, Twilio, CRM Automation, WhatsApp Cloud API, AI Chatbot, Workflow Automation

CRM Automation & GoHighLevel Expert

Apr 2025 - Present • 1 yr 3 mos

As a CRM Automation and GoHighLevel Expert, I help businesses streamline their sales, marketing, customer communication, and lead management processes through advanced automation systems. My expertise focuses on building scalable workflows that improve efficiency, reduce manual tasks, and increase customer conversion rates. I specialize in designing and implementing GoHighLevel (GHL) automation solutions, CRM workflows, lead nurturing systems, missed-call text-back automation, appointment booking automation, sales pipeline management, email marketing campaigns, SMS follow-up sequences, customer reactivation campaigns, and AI-powered business processes. My solutions help businesses capture more leads, respond faster, improve customer engagement, and maximize revenue opportunities. Using platforms such as GoHighLevel, n8n, HubSpot, ActiveCampaign, Klaviyo, Brevo, Keap, Twilio, Zapier, Make.com, OpenAI, and Google Workspace, I create custom integrations and automated workflows that connect multiple business systems into one seamless operation. These automations ensure that every lead is tracked, every customer interaction is managed efficiently, and every opportunity is followed up automatically. My experience includes developing automated sales funnels, CRM pipeline automation, lead qualification workflows, email deliverability improvements, customer onboarding systems, appointment reminders, review request campaigns, database reactivation campaigns, and reporting dashboards. I also assist businesses in optimizing CRM performance, improving team productivity, and creating systems that support long-term growth. I have worked with businesses across various industries including real estate, healthcare, dental clinics, law firms, insurance agencies, home service companies, coaches, consultants, agencies, SaaS companies, and e-commerce businesses. My goal is to deliver reliable automation systems that help businesses save time, improve customer experiences, increase le

Email Deliverability & Marketing Automation Specialist

Apr 2025 - Present • 1 yr 3 mos

As an Email Deliverability and Marketing Automation Specialist, I help businesses improve inbox placement, increase email engagement, and maximize the performance of their email marketing campaigns. My expertise focuses on diagnosing and resolving email deliverability issues, preventing emails from landing in spam folders, and building automated marketing systems that generate consistent customer engagement and revenue growth. I specialize in email authentication, domain reputation management, sender reputation optimization, email infrastructure setup, and marketing automation using platforms such as ActiveCampaign, Brevo, Klaviyo, GoHighLevel, HubSpot, Keap, Mailchimp, SendGrid, Mailgun, and other leading email service providers. I implement industry best practices including SPF, DKIM, DMARC, BIMI, custom tracking domains, DNS configuration, domain warming, list hygiene, and email compliance standards to improve email performance and deliverability. My experience includes troubleshooting spam folder issues, improving inbox placement rates, repairing damaged sender reputations, optimizing email campaigns, creating automated customer journeys, building lead nurturing sequences, abandoned cart workflows, customer retention campaigns, onboarding automations, reactivation campaigns, and advanced segmentation strategies. I help businesses increase open rates, click-through rates, customer engagement, and overall campaign effectiveness through data-driven optimization. I work closely with businesses to analyze deliverability reports, monitor email health metrics, identify technical issues affecting campaign performance, and implement solutions that support long-term email marketing success. My goal is to ensure that marketing emails reach the intended audience, generate meaningful engagement, and contribute to sustainable business growth. I have supported businesses across industries including e-commerce, SaaS, healthcare, real estate, consulting, coaching and others.