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thraecian

Billy Escala

@thraecian

Data Entry Specialist

Filipinas
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Sobre mí
Hi, I'm Billy Joe, a detail-oriented and tech-savvy professional with over 8 years of experience specializing in high-volume Order Management, Data Entry, and efficient administrative support. I'm focused on ensuring accurate and smooth back-end operations. My background is heavily centered on the order-to-fulfillment lifecycle, where I've managed everything from Purchase Order (PO) validation to delivery coordination. I'm highly proficient with industry-standard platforms like Microsoft D365, Salesforce, and Zendesk, which allows me to integrate quickly into complex technical environments.... Lee más

Habilidades

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thraecian
Billy Escala
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Experiencia laboral

Order Entry Specialist

SanMar • Tiempo completo

Oct 2021 - Present • 4 yrs 8 mos

Order Entry & Processing - Accurately input wholesale and retail orders into SanMar's internal systems (e.g., ERP or order management tools). Data Management - Perform data validation and quality checks to identify errors or missing information. Customer Support Coordination - Collaborate with the customer service team to clarify missing or incorrect information in customer orders. Reporting and Documentation - Maintain accurate records of all orders processed for auditing and performance tracking. Systems & Tools - Utilize SanMar’s proprietary systems, spreadsheets, databases, and other CRM/order management platforms efficiently.

Telstra

Order Management Officer

Telstra • Tiempo completo

Jan 2018 - Present • 8 yrs 5 mos

Review, validate, and process customer orders (e.g., mobile, broadband, NBN, business services). Coordinate with internal departments (provisioning, logistics, tech support) to ensure smooth order fulfillment. Monitor order progress through Telstra systems and escalate delays or issues. Update customers on order status and expected timelines. Ensure compliance with Telstra’s order processing guidelines and SLAs. Maintain records and documentation of transactions in CRM tools. Identify and correct data discrepancies during order processing