t
thevinr

Thevin Anuja

@thevinr

System Administrator

Sri Lanka
Inglés, Cingalés
Parte de la información aparece en idioma inglés.
Sobre mí
I will provide professional IT system administration & Microsoft 365 support I am an experienced IT System Administrator with 3+ years of hands-on experience supporting global enterprise environments across Microsoft 365, Azure AD, Windows Server, and endpoint management. I currently support a multinational organisation with 3000+ users and 3500+ devices across multiple regions (US, Europe, Asia-Pacific), delivering SLA-driven L1/L2 support and infrastructure administration.... Lee más

Habilidades

t
thevinr
Thevin Anuja
desconectado • 

Revisa mis servicios

Soporte técnico
I will enable and configure basic microsoft 365 security for your organisation
DeUSD 25 / proyectoMás información
Redacción de currículums
I will design a professional, ats friendly resume that gets interviews
DeUSD 10 / proyectoMás información

Experiencia laboral

IT HelpDesk

None • Tiempo completo

Feb 2022 - Dec 2023 • 1 yr 10 mos

• Provided L1 support for Microsoft 365, network connectivity, endpoint hardware/software, User & device onboarding/Offboarding. • Ensured SLA compliance for user support across all business units. • Authored internal knowledge base articles to improve self-service and onboarding efficiency. • Streamlined issue triage and reduced average ticket resolution time by 30%. • Contributed to the early phases of several global IT initiatives, including endpoint standardization and license audits.