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Customer Service Representative
Teleperformance • Tiempo completo
Jan 2026 - Present • 9 mos
Handle guest reservation claims and accommodation issues for a leading travel platform in French and English: cancellations, refunds, no-shows, payment issues and escalations.
Online Sales Agent (Sony)
Foundever • Tiempo completo
Apr 2023 - May 2024 • 1 yr 1 mo
Managed customer orders and online returns, provided product information and contacted delivery services to resolve shipping incidents. Part of the team from the opening of the Sony department.