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Thea Biong
@theabiong
Healthcare VA GDS Flight Booking Specialist Social Media Remote Proctor
Filipinas
Inglés
Sobre mí
I am Matthea Coleen S. Biong (you can call me Thea), a highly disciplined, versatile freelance professional based in San Mateo, Rizal, Philippines. I bring a unique combination of enterprise-level healthcare customer support and creative digital marketing expertise.
Over the past few years, I have successfully operated in rigorous corporate environments and partnered with over 10+ freelance clients to streamline their administrative operations and elevate their online brand presence.
Habilidades
Thea Biong
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Diseño de logos
I will design an aesthetic minimalist logo
Experiencia laboral
CVS Customer Care Representative
Everise • Tiempo completo
Nov 2025 - Feb 2026 • 3 mos
Healthcare Administration: Prior Authorization Management, Pharmacy Billing Workflows, Medication Rejection Resolution. Medical Billing & Insurance Frameworks: Commercial/Medicare/Medicaid Eligibility Verification, Copay/Deductible Processing, Claims Disputes & Appeals, HIPAA & CMS Compliance. Elite Customer Satisfaction (CSAT Score)• Recognized for outstanding service quality by earning 10 perfect CSAT scores in a single month, consistently outperforming team customer care benchmarks. Exceptional Operational Accuracy: Maintained a 99% data verification accuracy rate across international travel documentation and sensitive medical prescription billing profiles. High First Contact Resolution (FCR): Achieved team-leading FCR rates while answering medical provider calls regarding insurance billing policies and coverage parameters.
Proctor
UnifyCX • Tiempo parcial
Oct 2023 - Dec 2023 • 2 mos
Remote Security & Tech Monitoring: Real-Time Platform Supervision, Biometric & Identity Verification, Incident Documentation. Enforced strict TOEFL iBT exam protocols, managing biometric verifications and technical software sweeps to eliminate academic dishonesty risks. Monitored test-taker sessions up to 8 hours daily, systematically logging event timelines per Educational Testing Service (ETS) standards. Resolved active browser, network connection, and system timeouts smoothly to mitigate test-taker panic.
Guest Contact Center Agent
Foundever • Tiempo completo
Mar 2023 - Sep 2023 • 6 mos
Virgin Australia Airlines Directed domestic and international travel bookings via multi-screen GDS and CRM databases with a 99% profile verification match rate. Resolved urgent booking modifications and destination disruption policies under high-stress, fast-paced parameters. Surpassed key call metrics including Average Handle Time (AHT) and total transaction processing requirements.
