Brandon Stewart
Your Local Tech Mate
Habilidades
Experiencia laboral
Head of Support/ IT
Compass Asset Protection LTD • Tiempo completo
Aug 2023 - Present • 3 yrs 2 mos
Managed and maintained live vehicle tracking systems, ensuring accurate real-time data and rapid issue resolution for clients and internal teams. Provided technical support across hardware and software, including diagnostics, repair, and maintenance of returned equipment from field engineers. Ensured all devices were tested, repaired, and redeployed efficiently. Delivered remote support to customers, quickly identifying and resolving issues using remote desktop tools, improving response times and customer satisfaction. Coordinated with third-party providers and internal stakeholders to resolve technical issues, while maintaining clear and professional communication under pressure. Implemented improvements to system workflows and contributed to design updates during company revamps. Also managed equipment preparation for engineers and handled time-sensitive data requests, including footage retrieval for clients and authorities within strict deadlines.