Melinda

Python AI Senior Reviewer - Cynet Systems | GlobalLogic | Google

Contractor • Tiempo completo

Dec 2023 - Jan 2026 • 2 yrs 1 mo

Served as senior QA reviewer for AI code trajectory evaluations across major Google APIs (Maps, Search, Weather, Sports, Shopping) — rewrote 99% of analyst evaluations to enforce readability, accuracy, correct principle selection, and mandatory key points. Authored complete Python API trajectories in the program's early phase, presenting queried information to LLMs to establish standardized informational response patterns for end users. Identified and escalated critical program gaps as an early team member; proposed structural changes that were implemented at a 95% acceptance rate by team leads. Maintained a continuous internal Google account and ERG site throughout contract tenure, with mentorship documentation still actively referenced by the organization post-contract.

Technical Writer, Technical Operations & Primary Data Security Lead

Google • Tiempo completo

Nov 2018 - Mar 2023 • 4 yrs 4 mos

Authored org-wide Concur travel guide within 30 days, earning sustained positive adoption across Google. Served as 20% Technical Writer for Google Open Source Skaffold; restructured inline Kubernetes code into modular directories using Docs-as-Code architecture. Managed CI/CD documentation migrations from v1 to v2 via terminal, utilizing GitHub and Git-based workflows to validate stability prior to main branch merges. Authored global training documentation for data center technicians, standardizing Linux CLI network maintenance, remote server access, and server health audits worldwide. Applied UX and graphic design principles to internal training modules to ensure accessibility and intuitive user adoption. Led 20% Program Management for Search Removals Infra, reducing P0 Search and YouTube bad impressions by 66%. Built, launched, and owned the Google WCK onboarding program, authoring all training and policy documentation to onboard and mentor over 40 team members and managers. Served as Global Head of Analytics for the Mixed Googlers ERG (2,000+ members), designing survey infrastructure and delivering outcome reports to the Google Leadership Team. Served as Primary Data Security Lead, managing tracking and secure destruction of hard drives in compliance with global security policy. Designed and launched an automated security auditing framework for data center media lifecycle management that remains the active operational site standard. Spearheaded cross-functional development, system documentation, and backend logic for a custom bug-tracking and analytics system enforcing 6-layer security protocols. Trained cross-functional teams on physical data security governance and infrastructure compliance best practices.

Support Technician / Technical Operations - API Digital

Unlisted • Tiempo completo

Jun 2015 - Sep 2016 • 1 yr 3 mos

Provided technical support for phone, internet, and TV issues across residential, enterprise, and small business accounts — documented thoroughly and escalated cases as required.