
Chanduru P
Habilidades

Revisa mis servicios

Experiencia laboral
technical support engineer
SIDE • Freelance
Jul 2025 - Present • 1 yr
I am an Information Technology graduate currently working as a Technical Support Engineer on a contract basis, supporting global users via email and live chat. I help customers resolve technical and non-technical issues, troubleshoot problems, explain product features, and ensure a smooth user experience. I have hands-on experience with ticket-based systems, SLAs, and quality standards, and I focus on clear communication, empathy, and first-contact resolution. I am comfortable working in rotational shifts, adapting to new tools and processes, and collaborating with teams to deliver consistent, high-quality support. I am looking for remote support, chat support, email support, or junior technical support roles where I can add value and grow.