Tarun Gupta
Habilidades

Revisa mis servicios

Porfolio
Experiencia laboral
Business Transformation
Apollo • Tiempo completo
Mar 2024 - Present • 2 yrs 2 mos
Led Salesforce integration, adoption, Implementation and development of modules/objects for call centre and sales team, leading to systematic and synchronised tracking of 90% team performance. ▪ Spearheaded numerous Module development with administrators and IT teams for optimal efficiency. ▪ Utilized advanced Excel and Power BI dashboards to analyze large datasets, providing actionable insights that informed strategic planning and improved business efficiency by 5%. ▪ Transformed complex financial data into visually compelling presentations and interactive dashboards for senior leadership and investors, driving informed strategic decisions. ▪ Led Profit and loss analysis and implemented sales and operations strategies, with a focus to increase topline. ▪ Developed surgery cost analysis, encompassing overhead allocation, variance analysis, and profitability per procedure for optimized resource utilization. ▪ Implemented and tracked numerous customer experience initiatives, leading to 25% better engagement. ▪ Conducted Root Cause Analysis to identify inefficiencies in various departments of hospitals. ▪ Optimized processes through Automation and Standardized data presentation, saving 5000 man-hours and a 12% reduction in operational costs. ▪ Developed and enforced 10+ SOPs, standardising processes ensuring compliance through regular audits, driving operational excellence leading to 10% increase in OP-to-IP conversion and reduced discharge TAT. ▪ Boosted patient experience with KPI-driven strategies and real-time feedback, boosting NPS by 15%.