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Python L1 Application Support Engineer
Habilidades

Analyst
Capgemini • Tiempo completo
Aug 2024 - Present • 2 yrs 3 mos
Provided L1 application support for enterprise applications for a banking client, including ticket triage, incident troubleshooting, log analysis, SQL-based data validation, and application monitoring. Worked across Linux and Windows environments using Dynatrace and Grafana. Developed Python scripts for repetitive support checks and log parsing, documented troubleshooting procedures, and collaborated with development, QA, and DevOps teams to resolve production issues within SLA.