Tanmoy F

Procurement Specialist

Nesma • Tiempo completo

Feb 2025 - Present • 1 yr 8 mos

• Manage the complete procurement cycle, including sourcing, RFQs, bid evaluation, negotiations, PO issuance, and supplier expediting. • Oversee procurement activities for the Diriyah Project, ensuring timely material delivery. • Negotiate with suppliers to achieve competitive pricing, favorable terms, and on-time deliveries. • Monitor procurement KPIs, supplier performance, and critical material status while mitigating procurement risks. • Ensure compliance with company policies, contract requirements, and procurement procedures. • Deliver ERP training, support system users, and mentor team members to drive continuous improvement. • Procurement data analysis and reporting. • Preparation and consolidation of all procurement-related data like PO PR report, Procurement schedule, Long Lead – short lead tracker, Mock-up tracker, Subcontracting plan, Cost report, budgets vs actual spending report.• Daily, weekly, and monthly reporting for internal stakeholders and clients. • Development of dashboards and presentations using Excel and PowerPoint for daily meetings. • Prepare and monitor cost-related reports, with analysis of allocated budgets vs actual spending. • Direct discussions with clients regarding project progress. • Tracking procurement timelines, identifying delays, analyzing gaps, and highlighting corrective actions. • Coordination and Supporting with Procurement, Engineering, Construction, Commercial, Planning, Cost teams, QA/QC, Logistics, and Warehouse teams to collect information and validate progress data. • Preparation of detailed progress reports.

Operations Team Manager

Castrol • Tiempo completo

Apr 2022 - Dec 2024 • 2 yrs 8 mos

• Managed end-to-end call center operations for Castrol India Limited, overseeing inbound/outbound calls, Email, Chatbot customer inquiries, and complex escalations. • Monitored and optimized critical call center performance metrics, maintaining strict control over Service Level Agreements (SLA), Turnaround Time (TAT), First Contact Resolution (FCR), and call abandonment rates. • Lead the customer complaint lifecycle by conducting thorough Root Cause Analysis (RCA) and implementing preventative measures to eliminate recurring operational issues. • Prepared and delivered weekly, monthly, and quarterly reports and call center dashboards to provide datadriven performance updates to leadership. • Headed CRM governance, ensuring data accuracy, smooth system integrations, and rigorous platform testing to maintain a robust, scalable system. • Coordinated closely with internal IT Teams and CRM Team to manage systems integration, troubleshoot technical bottlenecks, and implement infrastructure upgrades. • Served as an operational bridge between the call center, sales, marketing, and technology teams to align customer operations with business goals.

MIS / Workforce Management Analyst

Teleperformance • Tiempo completo

Aug 2021 - Apr 2022 • 8 mos

Monitored and analyzed real-time operational volume and staffing metrics. Created comprehensive performance reports for stakeholders and utilized data forecasting techniques to optimize staff scheduling and capacity allocation. Ensured high data accuracy within reporting pipelines and coached junior executives on reporting protocols.