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Swati G
@swati_gope
Service Delivery Leader
India
Inglés
Sobre mí
I am a Service Delivery Leader with 18 years of experience in IT infrastructure, ITSM, and managed services. I specialize in governing Incident, Problem, and Change Management processes while leading global onshore/offshore teams. I have a proven track record of exceeding client expectations through strategic stakeholder management and continuous service improvement in Azure and AWS environments.
Habilidades
Swati G
desconectado •
Revisa mis servicios
Consultoría con DevOps
I will manage cloud operations, devops pipelines, API and web apps
Experiencia laboral
Customer Success Engineer & Team Lead
Adobe • Tiempo completo
May 2016 - Jul 2026 • 10 yrs 2 mos
Primary post-sales technical leader and delivery manager for enterprise customers across APAC, EMEA, and US. Governed ITSM processes (Incident, Problem, Change Management) in compliance with ITIL standards. Managed end-to-end IT infrastructure service delivery, CI/CD pipeline governance, monitoring and incident response, cross-functional team leadership, executive stakeholder engagement, and continual service improvement, cloud operations on Azure/AWS, and led cross-functional Customer Success and Operations teams while maintaining 99.9%+ uptime and SLA compliance.
Technical Lead for Data Center Infrastructure
Mindteck • Tiempo completo
Jan 2015 - Jul 2015 • 6 mos
Worked as Technical Lead for Data Center Infrastructure, spearheading a large-scale data center migration while managing incident, problem, and change management across technical teams to ensure strict SLA compliance.
Business Analyst
Phenom • Tiempo completo
May 2014 - Jan 2015 • 8 mos
Contributed as a Business Analyst for AI/ML Product Development, building datasets using data mining, scraping, and preprocessing for an ML-based HR SaaS solution while handling functional documentation, test cases, and UAT.
