Susan M

Mass DM, Instagram Mass Dm,Facebook Mass Dm, Linkedin Mass Dm,Instagram Outreach

GrowthExpertz • Freelance

Apr 2026 - Present • 1 mo

At GrowthSync Media, led by marketing director Ethan Carter, the team struggled to scale their outbound lead generation. Their mass DM campaigns across Instagram, LinkedIn, and email were completely manual, inconsistent, and time-consuming. Messages were sent irregularly, follow-ups were missed, and there was no structured tracking system, leading to lost leads and poor conversion rates. I analyzed their outreach workflow and identified a lack of automation, personalization logic, and centralized tracking. Using Make.com automation, Airtable CRM, and API integrations, I built a fully automated mass DM and lead nurturing system. The system automatically captured leads, segmented them based on behavior, and triggered personalized DM sequences across platforms. I implemented automated follow-ups, message scheduling, response tracking, and CRM updates in real time. Anti-spam logic and delay conditions were added to ensure safe and effective outreach. After deployment, outreach volume increased by 300%, response rates improved by 65%, and lead conversion grew by 40%. Manual workload dropped by 80%, allowing the team to focus on closing deals instead of sending messages. Tags mass DM automation, lead generation automation, Make.com, Airtable CRM, outreach automation, LinkedIn mass dm automation, Instagram mass dm automation, Facebook mass dm automation, sales funnel automation, tiktok mass dm automation, whatsapp mass dm automation, telegram mass dm automation, instagram outreach

E-commerce Order Automation, Shopify Automation & Inventory Automation

ShopDusa • Freelance

Apr 2026 - Present • 1 mo

At ShopDusa Commerce, managed by operations lead Olivia Martinez, order processing and inventory tracking were causing major delays. Orders from Shopify, WooCommerce, and marketplaces were handled manually, leading to stock errors, delayed fulfillment, and poor customer experience. I conducted a full workflow audit and discovered disconnected systems with no real-time synchronization. Using Make.com, Airtable, and API integrations, I built an automated order processing and inventory management system. Orders were automatically captured, inventory updated in real time, and notifications sent to fulfillment teams. I also integrated shipping APIs and automated status updates for customers. Results included a 75% reduction in processing time, 90% improvement in inventory accuracy, and 50% faster order fulfillment. Customer satisfaction increased significantly due to real-time updates. Tags e-commerce automation, order processing automation, inventory automation, Shopify automation, Make.com integration, Airtable system

Make.com & Airtable Specialist

Clearcert • Tiempo parcial

Dec 2025 - Present • 5 mos

At Clearcert Consulting Group, overseen by client operations lead Samantha Brooks, onboarding new clients was a major operational bottleneck. Client data was collected through forms, emails, and spreadsheets, leading to duplication, missing information, and inconsistent onboarding experiences. The process was slow, manual, and prone to human error. I analyzed their onboarding workflow and identified the absence of a unified system for capturing and processing client data. Using Airtable and Make.com, I designed a fully automated onboarding system that centralized all incoming data into a structured CRM. I built automation scenarios that captured form submissions, validated inputs, created organized client records, and triggered onboarding workflo Consulting Group, overseen by client operations lead Samantha Brooks, onboarding new clients was a major operational bottleneck. Client data was collected through forms, emails, and spreadsheets, leading to duplication, missing information, and inconsistent onboarding experiences. The process was slow, manual, and prone to human error. I analyzed their onboarding workflow and identified the absence of a unified system for capturing and processing client data. Using Airtable and Make.com, I designed a fully automated onboarding system that centralized all incoming data into a structured CRM. I built automation scenarios that captured form submissions, validated inputs, created organized client records, and triggered onboarding workflows automatically. Conditional logic ensured each client followed a tailored onboarding path, while automated notifications kept the team aligned at every stage. After implementation, onboarding time decreased by 70%, while data accuracy improved by 95%. Duplicate records were reduced by 98%, and the team was able to onboard 2.5x more clients without increasing staff workload. The improved process also enhanced client experience, leading to faster engagement and higher satisfaction rates.